1. Identification of the Service Provider

• Company: Viinovate

• Company/VAT number: BE1003.537.650

• Registered office: Marktweg 30, bus 31. Aalst, Belgium

• Email (for written notifications only): support@viinnovate.com

This information is provided in accordance with Article VI.45, § 1 of the Belgian Economic Law Code (WER).

2. Definitions

‘RAPP’: the web application of Viinovate that helps consumers prepare for the Belgian theory test for driving licence B.

‘User/Consumer’: any natural person who visits or uses RAPP for non-professional purposes.

‘Agreement’: these terms and conditions of use, each payment screen in the app and all documents to which explicit reference is made.

3. Applicability and Acceptance

By (i) creating an account or (ii) actually using RAPP, you declare that you have read, understood and unconditionally accept these terms and conditions in their entirety, in accordance with Article VI.45 § 1, 8° WER.

4. Service description

RAPP offers digital learning content (theory, practice questions, mock exams) to prepare for the Belgian theory test for driving licence B. The learning material has been developed by Viinovate itself and is not officially licensed by FPS Mobility.

5. Account registration

1. Full use requires a personal account (email + password).

2. Passwords are stored in hashed form; you are solely responsible for keeping them secret and for all activities under your account.

3. Viinovate may refuse or temporarily suspend registration if it suspects fraud, abuse or non-compliance with these terms and conditions.

6. Price, Payment and Duration

1. One-time fee: £9.99 (including 21% VAT) for 14 consecutive days of full access to all features.

2. There is no subscription and no automatic renewal. Your access will expire at the end of the period unless you voluntarily pay again.

3. Payment is made exclusively via Stripe Payments Europe, Ltd. RAPP itself does not store any sensitive payment card or account numbers.

7. Right of withdrawal for Digital Content

1. In accordance with Article 16(m) of Directive 2011/83/EU (transposed into Art. VI.53, 13° WER), the consumer loses the right of withdrawal as soon as the delivery of digital content not supplied on a tangible medium has begun and the consumer has expressly agreed in advance to immediate delivery and the loss of the right of withdrawal.

2. You will be expressly asked to confirm this consent on the payment screen. After successful payment, no cancellation is possible and no refund will be made, even for unused days.

8. Licence and Intellectual Property

1. You will receive a personal, non-transferable, non-exclusive and revocable licence to use RAPP for your own study purposes.

2. It is expressly prohibited to:

   • decompile, copy or reverse engineer the source code;

   • publish, sell, share or otherwise make available to third parties any exam questions, practice content or any other content from RAPP;

   • use automated scripts (scraping, bots) to extract data from RAPP.

3. All (copyright) rights to texts, images, databases and software belong to Viinovate or its licensors. No provision in this Agreement constitutes a transfer of intellectual property rights.

9. Obligations and Prohibited Use

You agree to use RAPP in accordance with (i) these terms and conditions, (ii) applicable Belgian and EU law, and (iii) generally accepted standards of decency. It is prohibited to use RAPP to:

• distribute illegal, discriminatory, defamatory or harmful content;

• circumvent security mechanisms or interfere with the proper functioning of RAPP;

• engage in commercial activities without prior written consent.

10. Liability

1. RAPP provides educational information. Passing the official theory exam remains dependent on personal effort; Viinovate does not provide any guarantee of results. Viinovate does not give any explicit or implicit guarantee of success or results.

2. General exclusion. Viinovate and its directors, employees and appointees are – to the extent permitted by law – in no event liable for any direct, indirect, special, incidental or consequential damages of any kind, including but not limited to loss of profits or revenue, loss of data, loss of reputation or goodwill, or intangible losses, even if Viinovate was aware of the possibility of such damages.

3. Restoration or restitution (maximum). If and to the extent that a complete exclusion of liability under mandatory law proves invalid or unenforceable, Viinovate's total contractual and non-contractual liability shall in all cases be limited to, at Viinovate's discretion:

a) the free redelivery or repair of the digital service concerned, or

b) reimbursement of the amount actually paid by the User for the most recent access to RAPP (currently £9.99 incl. VAT).

1. No provision in this Agreement excludes or limits liability: (i) for death or personal injury caused by an act or omission of Viinovate; (ii) for fraud, fraudulent misrepresentation or wilful misconduct; (iii) for mandatory statutory compliance obligations regarding digital content or digital services;(iv) in all other cases where limitation or exclusion would be invalid under applicable (consumer) law.

11. Force majeure

Viinovate is not liable for failures caused by force majeure (such as power outages, cyber attacks, pandemics, strikes, government measures, etc.).

12. Termination

1. Your access will automatically end after the expiry of the paid period of 14 days.

2. Viinovate may immediately terminate the Agreement or block your account in the event of serious or repeated violation of these terms and conditions, without refund.

13. Changes to the Service or Terms and Conditions

We reserve the right to change RAPP and/or these terms and conditions. Material changes will be communicated at least 14 days before they take effect via the app or email. If you continue to use RAPP after that date, you agree to the changed terms and conditions.

14. Applicable law and competent court

1. This Agreement is governed by Belgian law.

2. Disputes fall under the exclusive jurisdiction of the courts of the consumer's place of residence or, at the consumer's discretion, the courts of Ghent, in accordance with Article 624, 1°, 2° and 4° of the Belgian Civil Code.

3. The consumer may also call upon a recognised alternative dispute resolution body (ADR) or the European ODR platform.

15. Contact

For all questions, comments or complaints regarding these terms and conditions, please contact us in writing at support@viinnovate.com. We will endeavour to respond within a reasonable period of time.